Privacy Policy

GT Fencing & Groundworks · Last updated: 29 June 2026

This Privacy Policy explains how GT Fencing & Groundworks ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, contact us, or use our fencing and groundworks services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

GT Fencing & Groundworks is a fencing and groundworks contractor serving Cam, Dursley, Stroud, Gloucester and the wider Gloucestershire area. For the purposes of data protection law, we are the "data controller" responsible for your personal data.

2. What personal data we collect

We only collect the personal data we need to respond to your enquiry and provide our services. This may include:

• Contact details – your name, email address, telephone number and postal/site address.
• Enquiry details – any information you provide in a contact or quote-request form, or in messages, emails and phone calls (for example, details about the work you need).
• Project and service records – quotes, job details, invoices and correspondence relating to work we carry out for you.
• Technical and usage data – IP address, browser type, device information, and how you use our website (collected automatically via cookies and analytics – see Section 6).

3. How we collect your data

• When you complete a contact form, enquiry form or quote request on our website.
• When you call, email, text or message us directly (including via social media or messaging apps).
• When you engage us to carry out fencing or groundworks services.
• Automatically, through cookies and analytics tools when you browse our website.

4. How we use your data and our lawful basis

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

Purpose	Lawful basis
Responding to your enquiry and providing a quote	Legitimate interests / steps prior to entering a contract
Carrying out the services you have engaged us for	Performance of a contract
Sending invoices and keeping accounting and tax records	Legal obligation
Following up on a quote or sending occasional service updates	Legitimate interests / consent
Improving our website and understanding visitor behaviour	Consent (analytics cookies)

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

5. Website forms and CRM

When you submit a form on our website, your details are securely transmitted to and stored within our customer relationship management (CRM) and enquiry-management system, which is provided by a trusted third-party platform Think Local SEO. This system helps us manage enquiries, respond to you, and keep a record of our correspondence.

These third-party providers act as our "data processors" and are contractually required to keep your data secure and to process it only on our instructions, in line with UK GDPR.

6. Cookies and Google Analytics

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site.

Types of cookies we use

• Essential cookies – required for the website to operate (for example, security and basic functionality). These do not require your consent.
• Analytics cookies – we use Google Analytics to collect anonymised, aggregated information about how visitors find and use our website (such as pages viewed, time on site and approximate location). This helps us improve our content and services.

Analytics and non-essential cookies are only set with your consent, which you give via our cookie banner. You can withdraw or change your cookie preferences at any time, and you can also control cookies through your browser settings. For more information on how Google handles data, please see Google's Privacy Policy and how Google uses data when you use partners' sites.

7. Who we share your data with

We may share your personal data with the following categories of trusted third parties, only where necessary:

• CRM and enquiry-management providers – to manage and respond to your enquiries.
• Analytics providers (e.g. Google Analytics) – to understand website usage.
• Professional advisers and service providers – such as our accountant, IT support, or website/marketing agency, where required to run our business.
• Suppliers and subcontractors – where needed to carry out the work you have requested.
• Regulatory and law enforcement bodies – where we are legally required to do so (for example, HMRC).

We require all third parties to respect the security of your data and to treat it in accordance with the law. Where any provider stores data outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. How long we keep your data

We only keep your personal data for as long as necessary for the purposes set out in this policy. As a general rule:

• Enquiries that do not lead to work – kept for up to 12 months, then deleted.
• Customer and project records – kept for the duration of the relationship and afterwards as needed.
• Financial and tax records – kept for at least 6 years to comply with HMRC requirements.

9. How we protect your data

We take appropriate technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse. This includes secure storage, access controls, and using reputable providers for our website, forms and CRM.

10. Your rights under UK GDPR

You have the following rights in relation to your personal data:

• The right to be informed – about how we use your data (this policy).
• The right of access – to request a copy of the data we hold about you.
• The right to rectification – to have inaccurate data corrected.
• The right to erasure – to ask us to delete your data in certain circumstances.
• The right to restrict processing – to limit how we use your data.
• The right to data portability – to receive your data in a portable format.
• The right to object – to certain types of processing, including direct marketing.
• Rights relating to consent – to withdraw consent at any time where we rely on it.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month.

11. Complaints

If you have a concern about how we handle your personal data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.